RETURNS

Please return on items to:

Entwistle Group
Imprimo House
1047 Ashton Old Road
Openshaw
Manchester
M11 2NN

Inks

Providing the packaging remains unopened and undamaged either an exchange (subject to availability), credit note or refund (excluding the price of delivery) will be offered providing the goods are returned to us within 14 days of receiving the items. Customers are liable for the cost of returning the items and do so at their own risk so a recorded postal service is recommended.

Paper

Providing the packaging remains unopened and undamaged either an exchange (subject to availability), credit note or refund (excluding the price of delivery) will be offered providing the goods are returned to us within 14 days of receiving the items. Customers are liable for the cost of returning the items and do so at their own risk so a recorded postal service is recommended.

Printers, Folders and Cutters

Machines can only be returned providing the packaging is un-opened and undamaged. A 15% handling fee will be deducted from the refund and the cost of returning the item must be borne by the buyer. 

Faulty Products

HP Important information relating to Faulty Inks and Print-heads. You will need to contact HP direct, as we are unable to do this on your behalf on the following number: -

HP Customer Support Centre : 0845 161 0030

On calling HP you will enter their voice recognition system and you need to say the following:

  1. “Printer”
  2. “Designjet”
  3. The model number of the printer i.e. Z6200

This ensures they are directed to the correct team to handle your query. To assist you with the telephone call it would be helpful if you have a service plot available (produced from the printer).

Damaged Goods Received

All damaged goods received must be reported on the day of delivery via email to orders@entwistlegroup.com with the following information: -

Customer order number

Delivery note number

Details of damaged good and photographic images of the packages.

Once the above has been received and validated, replacement goods will be sent.

 

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